Quest for the Best

The forerunner of the Shell autoserv Competency Model, the 'Quest for the Best' CD-ROM suite was part of a blended learning programme designed to help Shell Commercial's sales force to achieve competency standards.

Covering topics like 'leadership' and 'planning', the suite conveys knowledge in a flexible, interactive format, offering a step-by-step guide to the sales process.

There are eight CD-ROMs in total, each of which provided a new challenge - How to make finance interesting? How to portray good and bad physical rapport? and How to collect feedback over a decentralised network?

Many of our solutions to these questions have influenced subsequent products. Our current repertoire of effective ways to convey knowledge and soft skills includes the creative use of video, audio, illustrations and animations.